Trust Starts Here
We get it – we’re consumers too. You’re about to make a significant purchase with money that is valuable to you. You want to alleviate doubt and make sure you’re making a smart decision.
Selecting the right HVAC service provider can feel overwhelming—especially when you’re faced with significant costs of HVAC systems. On top of that—you’re placing your trust in a vendor to deliver on their promises, and we know that’s a big leap (we’ve all heard the horror stories or experienced them firsthand).
At Fast Heating & Air, we don’t shy away from these concerns. In fact, we address them right from the start. We engage in open, honest dialogue with our customers, ensuring they are heard and understood. Here are the most common concerns we encounter and how we put them at ease.
1. Hidden Fees
Like the check-out bill at a resort, we’ve all encountered unexpected and unpleasant fees. It’s frustrating and downright annoying – you feel duped. We never want our customers to feel this way at Fast Heating & Air.
We provide full and transparent pricing up-front. This means you receive a detailed breakdown of costs, including equipment, installation, labor, permits, and additional services – and we actually stick to those prices.
2. Fear of Being Overcharged
Often, it’s hard to know the true cost of things you may not know much about (after all, you’re not an HVAC expert), leaving you unaware of potential overcharges. That’s why we promise you’ll never be falsely overcharged with us.
While we don’t claim to offer the lowest price, we do guarantee the best value. With our exceptional service, high-quality equipment, expert installation, and comprehensive warranties, we deliver an all-inclusive package maximizing your investment. We stand by our pricing and can confidently match or beat quotes from other vendors. When you look at the full value of what we provide, we come out on top.
3. Subpar Installation
Let’s be honest—installation quality varies greatly. We’ve seen other vendors who rely on YouTube videos for guidance with no formal training, experience, or understanding of the nuances involved in a proper installation. Unfortunately, you wouldn’t know this by the claims they make.
At Fast Heating & Air, we give our technicians direct, hands-on training from the manufacturers themselves. Our technicians regularly arrive at 7 AM for classroom training. This first-rate instruction ensures they are equipped with the skills and knowledge delivering top-notch installations every time. It’s this level of expertise that allows us to stand behind our work with confidence, offering robust warranties, knowing we can back up the quality of our service.
4. Using Low-Quality Parts to Cut Costs
When you go through the effort of having someone come to your home to fix or install something, you expect it to be done right the first time—not to deal with callbacks a week or a month later because something went wrong. Unfortunately, that’s what you get with contractors who cut corners by using cheap parts or systems to save on costs, leaving you with a headache.
Nope, not us, no substandard units here. We expect you to get at least a decade of reliable service from our HVAC systems. Our vendors are proven pros who back up their own equipment with warranties.
5. Unpredictable Arrival Times or No Shows
We get it—relying on a contractor can feel like a gamble, wondering if they’ll actually show up or not. It’s frustrating, and it’s a shame that this has become the standard in our industry.
With Fast Heating & Air, the only variable in the appointment time is how bad the traffic is along the route to your home. We’re not some dodgy vendor operating out of the back of his truck. We’ve been in business since 1986, with an office building you can come down and visit if you want to. With the upcoming appointment, we provide a regular stream of texts so you know that we’re coming, and when we’ll arrive.
6. "Take the Money and Run" Contractors
This is every consumer’s worst nightmare—writing a check only to have the contractor disappear without a trace. That’s not us. We’ll be here long after the service is complete, assisting whenever you need us. We are a bonded company, backing up our promise with a financial guarantee.
7. Lack of Long-Term Support for Repairs
Here’s a quick story: We’ve installed new HVAC systems for first-time homeowners starting a family, and over the years, we’ve watched their children grow up. When those kids purchase their own homes and need new HVAC systems, they choose us again. We’ve been around long enough to handle second-generation installations, and we’ll continue to be here for whatever HVAC needs you have in the future.
8. Unlicensed Contractors
You’ve probably come across those semi-shady contractors offering quotes that seem too good to be true, leaving you wondering how they’re able to cut corners. We’ve been licensed for decades, meaning our team has passed rigorous exams testing our knowledge of building codes, safety regulations, and industry standards—ensuring we can legally operate and provide quality service. You can verify our license number with the state right now: NORDSHA772L2
9. Damage to Your Home
We’ve seen the aftermath of careless installations by less-than-reliable contractors—scratched floors, dinged walls, and damaged furniture—and we understand why people worry about this. While it may sound like an overused phrase, we truly treat your home like ours. That means we wear booties to avoid tracking dirt, pad and wrap equipment when moving through your home, and make sure to clean up thoroughly. We understand the pride homeowners take in their space.
10. No Communication
No one likes surprises or being left in the dark. Your life is already busy—why add more confusion or chaos to the mix? That’s why we make it a point to communicate the details through the channels and at the frequency that works best for you. If anything, we tend to over-communicate ensuring you’re always fully informed and never left guessing.
11. Not Understanding Your Needs
It’s a common concern—how can you be sure the person you’re hiring is doing a proper analysis? After all, you’re not an expert! Without proper evaluation, you could end up with an HVAC system that can’t heat or cool your home effectively, or one that wastes money by over-operating. You need someone who will guide you through the process and ensure that the right solution is in place – and that’s exactly what we do.
We’ve had instances where we spent more time discussing and exploring options with our customers than on the actual installation. To truly solve a problem, understanding it fully is half the battle. That’s why we dedicate the majority of our time to ensuring we find the right HVAC system for your home and your family.
12. Bad Warranty Quality
We don’t install low-quality systems, nor do we work with equipment vendors who can’t stand behind their products. Our warranty is up to three years on labor and 12 years on parts —something other vendors struggle to match.
13. Warranty Claim Hassle
Thanks to the high quality of our installations and equipment, warranty claims are rare. However, we understand that in the real world, things don’t always go perfectly. That’s why, if a warranty claim arises, we handle it with the same care and dedication as when we first installed your HVAC system. We NEVER want our customers to be disappointed with their equipment. That’s the Fast Heating & Air way.
Leave Your Concerns Behind with Fast Heating & Air
At Fast Heating & Air, we understand that trust is earned, not given. That’s why we make it our mission to address these common concerns our customers have and reassure them. Transparency, professionalism, quality, and service are at the forefront of everything we do. Our ultimate goal is providing you with an HVAC system that not only meets your needs and delivers lasting value, but also creates an experience that leaves you smiling long after we’re gone.
